Privacy

Last updated on 9 July 2025

Dulcetbag Privacy Policy (the “Privacy Policy”) is designed to inform you about how Dulcetbag manages, collects, uses, processes and discloses your personal information. This information is subject to the privacy principles set out in the Privacy Act and general laws designed to protect your privacy (as amended from time to time). We are committed to properly manage, protect and process your personal information in accordance with this Privacy Policy, which applies to all personal information we collect through our website or other channels.

In this Privacy Policy:

1.  “We”, “Website”, “Our” and “Dulcetbag” refers to (and this Privacy Policy applies to) Dulcetbag.com;
2. “Personal Information” means information or opinion about an identified individual (or an individual who is reasonably identifiable), whether true or not, or recorded in a material form or not;
3. “Sensitive Information” means information or opinion about sensitive matters concerning a specific individual, including (but not limited to) their criminal record and genetic information;
4. “Our Website” means Dulcetbag.com.

By visiting any of our websites that display a link to this Privacy Policy and/or providing us with your personal information, you agree to the terms and conditions in this Privacy Policy, unless you tell us to the contrary by contacting our customer service team via email.

Collection of Personal Information

We collect your personal information in the following circumstances:

1. You register an account on our website;
2. You use any of our related services, such as subscribing to our emails or product notifications;
3. You browse our products and services or otherwise interact with our website;
4. You accept our cookies and other tracking technologies on your device;
5. You interact with our customer service team or other representatives, such as through online chat, email;
6. You interact with us on our social media, such as liking our posts, commenting on our posts, or sending us private messages on our social media;
7. You participate in our promotions and activities, events, or any activities that require additional personal information (such as customer surveys);
8. Your authorized representative submits your personal information to us for any purpose you reasonably authorize, for example, if the representative purchases our products or services for delivery to you or as a gift;
9. Our third-party analytics and other service providers, business or commercial partners provide us with your personal information, which is collected, processed and disclosed to us by them in accordance with their separate privacy policies;
10. You voluntarily submit your personal information to us for any reason.

When we collect your personal information, we will take reasonable steps to let you know the purpose of the collection, the entities, agencies or individuals to whom we may disclose your information, whether we may disclose your information to recipients in other countries, and the consequences if you fail to provide the requested information.

Personal information is typically collected during the course of our relationship with you and may be provided by you through communications (for example, via email, purchases made through our website, or entry into competitions, events or promotions).

The types of personal information we may collect include your name, contact details, mailing and shipping addresses, email address, date of birth, your shopping or browsing behavior and any other personally identifiable information you provide on any form you submit to us or during any other form of interaction between you and us. Personal information may also include network and device data, such as IP address and device or advertising identifiers, and information we obtain using cookies or other tracking technologies.

We also collect personal information from third-party sources and websites, including data verification services, identity verification service providers, social networking sites, online marketing and segmentation providers, and ad targeting companies. If your personal information is collected from a third party, we will notify you and provide you with details about the personal information collected and how it is collected. We will also ensure that we are permitted to receive that information. If we are permitted to receive the information, we will process it in accordance with the relevant privacy principles. If we determine that we are not entitled to receive the information, we will destroy the information as soon as possible or ensure that it is de-identified.

We do not collect your credit card information directly to process your payment or for customer service. Your credit card information will be collected, processed and stored directly by our third-party payment processor in accordance with its terms of use and privacy policy. None of your credit card information will be permanently stored by us.

We will not collect sensitive information from you unless you consent to the collection of the information and the information is reasonably necessary for our business activities (see below), or we are required by law to do so.

Purpose of collecting your personal information

We collect your personal information only for purposes that are reasonably necessary for Dulcetbag's business activities, including but not limited to the following purposes:

1.  To answer your inquiries and provide you with customer service;
2. To perform our obligations arising from any contract entered into between you and us and provide you with services and products;
3. To introduce or promote products that we think may interest you;
4. To maintain and improve customer service;
5. To facilitate your interaction with us on our website;
6. To consider any job application you make;
7. To fulfill our legal obligations;
8. To manage and resolve any legal or business complaints and issues;
9. To perform internal functions including training;
10. To conduct market research and analysis;
11. To meet your warranty or product service or repair requirements.

Use and disclosure of your personal information

We will use and disclose personal information for the primary purpose for which it was collected and for other related purposes that we believe are in line with your reasonable expectations. If we use your personal information for any other purpose, we will obtain your consent in advance, unless we are required or permitted by law to use or disclose your personal information without your consent.

In the course of conducting our business, we may disclose your personal information to:

a. Our employees, consultants, temporary workers or other representatives;

b. Payment processors, who process your payments on our website;

c. Logistics providers, such as couriers, delivery or package collection services that will deliver your order, and package return partners;

d. Our professional advisors, bankers and auditors;

e. Agents, contractors or service providers who provide us with operational services or help provide our services to you, such as online cloud storage and processing, fraud detection and monitoring, marketing optimization, information technology, telecommunications, market research, customer analysis or tracking, security or other related services, which require the entity to collect, use or disclose your personal information;

f. Government and regulatory law enforcement, legal advisors or similar third parties if required by law;

g. Any other party to whom you authorize us to disclose your personal information.

We may use your personal information for direct marketing related to our products, services or brands. We may contact you by email for direct marketing. If you do not wish to receive such information, please click the "unsubscribe" link in the email you receive, or contact our customer service team, and we will respect your request and stop sending you such information. If you do not unsubscribe through any of the above methods, you will be deemed to have agreed to receive such information from us.

We will not disclose personal information we collect to third parties to allow them to directly market their products and services to you.

Disclosure of Personal Information to Recipients in Other Countries

Sometimes, we may disclose your personal information to third-party services and websites that we use to deliver products and information, process sales, deliver marketing information, and provide technical support. Such services and websites are operated by entities other than Dulcetbag and are partially hosted in other countries. If necessary, before disclosing your personal information to recipients in other countries, we will take reasonable steps to ensure that recipients in other countries will not violate the privacy principles related to that information.

Security of Your Personal Information

We have established reasonable security measures to ensure that your personal information is adequately protected and secure and prevent any misuse, interference, loss, unauthorized access or disclosure. Security measures include: reasonable IT security measures such as data encryption, firewalls and anti-virus controls; physical measures such as avoiding paper records, destroying sensitive records where necessary and employing security services at all sites. Once we no longer need to hold any personal information (where permitted by law), we will take reasonable steps to destroy or de-identify it.

We are not responsible for any unauthorized use of personal information by third parties due to factors beyond our control. We are not responsible for the online privacy practices of third parties.

In addition, given that no data transmission over the internet can be guaranteed to be completely secure, we cannot guarantee the security of any information (personal or otherwise) you transmit to us and therefore we are not responsible for any security breaches or accidental loss or disclosure of information.

Our website is professionally hosted and operated in a secure environment. However, you should be aware that there are always inherent risks in transmitting your personal information over the internet. Please do not enter any credit card information when contacting us by email or through the chat function of our website.

Cookies and Tracking Technologies

When you visit our website, you can navigate the site and obtain important information without revealing your identity. In order to improve our website, we use "cookies" to track your visit. A cookie is a small amount of data transferred from a web server to your browser that can only be read by the server that served the cookie. Cookies do not execute code and cannot pass on viruses.

We use the services of third-party vendors who may implement one or more persistent tracking technologies (such as cookies, e-tags, pixels, web beacons/GIFs, local storage, or other identifiers on your device and browser settings) to recognize you and your device each time you visit our website. We use these technologies to improve your online experience, such as for preference settings, offer selection, analytics, conversion attribution, and fraud reduction. We use both session tracking and persistent tracking technologies.

You can refuse first-party and third-party tracking technologies through your browser settings. Please note that this may result in a loss of website functionality, limit your use of the website, or delay or impair the operation of the website.

Privacy Policy Updates

We may need to update our privacy policy to comply with laws or reflect changes in our business practices from time to time. Any updates will be posted on our website, and we recommend that you visit our website periodically to ensure you are aware of our latest privacy policy. If you use our website after the privacy policy has been updated, you will be bound by it. We will notify you if there are any changes to this Privacy Policy that materially affect the way we collect, use or process your personal information.

Access to your personal information

You can request access to your personal information held by us by contacting our Privacy Officer by email. We will process your request within a reasonable time and provide you with access to your personal information held by us, unless we are prohibited by law from doing so. Please note that we may charge you any reasonable fees for providing you with access. We may need to take steps to verify your identity before providing such information to protect your privacy and the privacy of others.

If we refuse to provide you with access to your information, we will provide you with the reasons for the refusal unless it is unreasonable to do so. If you wish to make a complaint about the refusal of access to your personal information, please contact our Privacy Officer. We will deal with your complaint within a reasonable time.

Correction of your personal information

You should ensure that all personal information you submit to us is accurate, current, complete, relevant and not misleading. Otherwise, we may not be able to provide you with the products and services you have requested. You should keep us updated on any relevant changes to your personal information. You can contact our Privacy Officer to request corrections to your personal information held by us. We will respond to your correction requests within a reasonable time.

We will take reasonable steps to ensure that your personal information that we may use or disclose is accurate, current, complete, relevant and not misleading. We will also take reasonable steps to notify other entities to whom we have disclosed your personal information when the information is corrected.

Contact Us

If you have any questions, concerns or complaints about our processing of your personal information or this Privacy Policy, or wish to access or correct your personal information held by us, please contact our Privacy Officer at: hello@dulcetbag.com.